FAQS

Q. Do I need a level area for my climbing frame or swig set?

A. Yes, in the interest of safety, we recommend that you find a suitable, flat, level area on which to position your playset, climbing frame or swing set. This will enure maximum stability.

Q. Why buy a wooden playsystem as opposed to metal or plastic?

A.Wooden swing sets are sturdier than most metal swing sets, supporting around 50 pounds more per child than typical outdoor play sets. Wooden outdoor swing sets also tend to last longer than metal and plastic swing sets, which start to show signs of wear and tear within a few years. In addition, our wooden sets are made with pressure-treated timber assuring that your quality playset will be an aesthetic addition to your garden for years to come.

Q. How will my playsystem be delivered?

A. Your playsystem will be delivered flat packed for you to assemble. Full assembly instructions will be supplied with the product which include diagrams and step by step guides. All bolt holes are pre-drilled for easy assembly.

Q. Can we add on to our playground as our children grow?

A. Yes. The playsets we sell are modular, meaning that they are designed to go together in almost any combination and at any point in time.

Q. Can we customize the accessories for our fort or swingset?

A. Yes, and right online too! click here and view our accessory page.

Q. Can I dig a pit for the trampoline?

A. Yes, providing it is well drained.

Q. Can I leave the trampoline outdoors all year round?

A. Yes. The frame is fully galvanised so shouldn’t rust. All other parts are made from durable high quality polypropylene or PVC which is UV, rot and water proof.

Q. How long will delivery take?

A. Orders are usually delivered within 2-3 days. However, please allow up to 7 days for delivery. Should delivery exceed this time scale we will contact you as soon as possible with a revised delivery date. Should this not suit you then you will have the option to cancel your order and have a full refund. (For more on our terms please see helpdesk section). We aim to please and therefore would endeavour to meet your requirements as swiftly as possible.